terms & conditions

These Terms and Conditions apply to all online sales between Andes Argentina Limited (‘us/we/our’) and the Customer (‘you/your’) in relation to all sales of goods and services.

About us

This website is operated by Andes Argentina Limited, a registered company in England and Wales.

License

Unless otherwise stated, Andes Argentina Limited owns the intellectual property rights for all material on this website. All intellectual property rights are reserved. You may access this from Andes for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

  • Re-publish material from Andes

  • Sell, rent or sub-license material from Andes

  • Reproduce, duplicate or copy material from Andes

  • Redistribute content from Andes

 Placing an Order

By placing an order with us you are deemed to have read, understood and agreed to these Terms & Conditions. If you are unhappy with or unclear about any aspect of these terms, please contact us before placing an order by email at hola@andes-design.com

By placing an order on this website, you are making an offer to Andes to purchase the goods detailed in your order upon the terms described in your order. Once you have placed an order, we will send you a confirmation that your order has been received. This is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and Andes for the sale of our products will only exist once an order has been accepted and processed.

Prices and availability of goods are subject to change without notice. A delivery charge will be added to your order value where appropriate. All delivery dates and lead times are only estimates and subject to change from time to time.

Title and Risk

We retain ownership of any products ordered until we have received full payment for such products

Product Description

We take every care to ensure that the description and specification of our products are precise. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.

Product Size and Colour

All of our products are handmade, and rugs can vary in size in width or length from the size shown. Likewise, due to natural dyes of the wool and llama fibre, colours can vary slightly from product to product – most notably in rugs, cushions, blankets and throws. This is normal and, by placing an order via this website, you confirm your understanding and acceptance of this. If you require a rug of a specific size, please utilize our bespoke design section or contact us at hola@andes-design.com

Stock Availability

We endeavour to display through this website all items in our current range. We aim to hold stock of all styles and sizes whilst a product is active. However, occasionally an item will be out of stock and if this is the case this will normally be highlighted in your shopping basket. The stock status for your order will also be shown on your order confirmation.

Prices

All prices quoted on this website are accurate at the time of publication, are quoted in GBP (pounds sterling). If your order is for delivery within the European Union (EU), all prices charged are inclusive of UK Value Added Tax (VAT) at the current rate. If your order is being despatched to a destination outside the European Union (EU) you will be responsible for the payment of any customs or import duties levied once the package reaches your destination country. 

Payment

We accept MasterCard, Visa, American Express, Visa Debit and Maestro. We are now accepting Paypal payments and bank transfers.

Force Majeure

If we are prevented from performing our obligations under a contract with you, as a result of circumstances beyond our reasonable control including, without limitation, natural disasters, governmental actions, war or national emergency, riot, civil commotion, fire, explosion, flood, inclement weather, epidemic, lock-outs, strikes or other labour disputes or restraints or delays affecting carriers or an inability or delay in obtaining supplies of adequate or suitable materials, then performance of our obligations shall be postponed for the period of time that such circumstances continue.

We will endeavour to keep you fully up to date with such circumstances and informed of any issues with the performance of ours obligations.

Rights of Third Parties

For the purpose of the Contracts (Rights of Third Parties) Act 1999, this Agreement does not and is not intended to give any rights, or any right to enforce any of its provisions, to any person who is not a party to it.

Applicable Law

We own, control and operate the website from our offices within England. Contracts for the purchase of goods or services through our website shall be governed by English law. Any dispute arising from, or related to, such contracts shall be subject to the exclusive jurisdiction of the English courts.

Complaints Procedure

If you have any queries, issues or complaints in relation to any products purchased from Andes, please contact hola@andes-design.com

If after following our internal complaints procedure you still feel that we have not satisfactorily resolved your complaint, then you can access the EU's Online Dispute Resolution platform by following this link.

We are Andes Argentina Limited (trading as Andes Design) a company registered in England and Wales under company number: 14947362.

Our registered offices is at 29 Marville Road, SW67BB, London, United Kingdom, and our email address is: hola@andes-design.com